Terms and Conditions

By accessing this website you / your, the visitor/s, agree to be bound by the terms and conditions as set out herein, which terms and conditions may be varied / updated from time to time. Each time that the visitor/s visits this website, he / she / they agree to be bound by the terms and conditions.

This website is for the visitor/s personal / commercial / non-commercial use and the visitor/s may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, remove or transfer any or all material and / or information on this website at all.

Redfern does not make any warranties or representations, express or implied, as to the accuracy, reliability, suitability or completeness of any material and / or information on this website. The website may contain inaccuracies and typographical errors.

Redfern shall not liable for any loss or damages sustained to any person/s and / or company or any other entity as a result of the use and / or existence of this website in any manner or the use and / or existence of this website’s material and / or information.

Redfern reserves the right to make changes to this website at any time.

This website may contain hyperlinks to websites operated by parties other than Redfern which websites Redfern does not control and for which websites  Redfern is not responsible for.

This website is governed by the laws of South Africa and the visitor/s consent to the exclusive jurisdiction of the South African Courts in all disputes arising out of the use of this website and / or this website’s material and / or information.

Redfern shall be entitled to cede, assign and delegate all or any of its rights and obligations stated herein to another.

The terms and conditions stated herein are several from each other notwithstanding how they are grouped or linked together.



When you order a Product from our website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
• The product ordered being unavailable from stock
• Our inability to obtain authorization of payment
• The identification of an error within the product information, including price or promotion


Prices displayed on the Site are shown in Rand, including VAT. Prices are subject to change at any time. Deliveries will be charged in addition to the price of the products. For very precious items, we may ask you to pay an extra fee, to cover the specific shipping cost. To convert the price to your currency, use this link http://www.xe.com/.


We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your Order and then notice that the address details are incorrect, please contact us immediately.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a refund. Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.



Redfern accepts payment with PayPal and EFT (Electronic Funds Transfer). Note that you are not obliged to have a Paypal account to pay by credit card. Please visit their website for information on PayPal payments. (Please note that PAYPAL adds on an additional service fee of up to 5%.) Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.


You may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.


We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for our products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.


We aim to process your order within 72 hours of it being placed. Please allow for 10 working days for manufacturing. Redfern only ships orders Monday to Friday, during office hours, and does not operate on public holidays. Once an order has been registered and payment accepted, and order shipped, it is in the postal service. We are not liable for any errors made by these services. Once you have received your parcel, please open it with care. The Artists is not liable for any items damaged during the opening of your parcel. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force for which we will not be responsible.


We attempt to be as accurate as possible with Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers and brands, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.



We want all of our customers to be happy with purchases supplied by Redfern. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs. All products are returnable, excluding:

Special Order

Custom-Made packages. All Products bought on sale Products returned must be unused and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the Products are properly protected. We are not held responsible for the damage of goods.


If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply. You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as we are not liable for any items lost in the post.

HOME SERVICES WHO WE ARE CONTACT Tel: 087 135 8980 Email: info@redfern.co.za
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Labelling Excellence Since '89